I'm Nykki Kinzer, and I'm the quality officer in Output Services. I'm a certified master black belt in Lean Six Sigma. The most impactful project that I've ever been involved with in my 25 years at HM Health Solutions has been when the Output Services print shop went for ISO 9001. It provided us with a set of tools and structure for us to take the two separate print facilities that we had, pull out the best processes, the best practices, and work them together so that both facilities use them in order to make sure that we're producing a consistent, quality product for our customer. I'm proud to be part of Output Services and our continual journey with ISO 9001. Our mantra is, "We want to say what we do, do what we say, prove it, and then improve it.".