Reliability and Responsiveness of Innovative Infrastructure Management

Enterprise Health Solution

Enterprise Health Solution

VIDEO TRANSCRIPT:

My name is Wil, IT manager. Been with HM Health Solutions for 27 years. One of the things that I think is pretty important to us right now -- We're working on a project where we're improving the incident management process across all of HM Health Solutions. What that means is we have to educate teams on what it means to have an incident, what the definition of an incident is, what do you do when you get an incident. The more we teach our support teams how to act in or work in the incident management process, the better off our customers are gonna be, because at the end of every incident is a customer.

Business Solutions

Enterprise Health Solution

HM Document Solutions

Customer-Centric

Stories