HM Health Solutions Video Customer Success
I'm Yvette Bright, executive vice president and chief operating officer for the leading health insurance company in the Philadelphia region serving 2.5 million members in Southeastern Pennsylvania. With our affiliates we serve nearly 10 million people in 25 states and the District of Columbia. We knew we needed the right technology and tools to meet the future needs of our customers. We also knew that our operational efficiencies needed to improve with a long-term stable platform that would grow with us. Our migration was gradual. We took this approach to ensure that the right quality control measures were in place so that our important business processes were not disrupted.
Another factor in our success was the creation of a dedicated team which worked closely with all involved to deliver integrated end-to-end solutions. In short this new platform offers us greater capabilities.